Companies Must Watch Their Reputation

It is important that companies monitor what is said about them on the Internet.

There are two things they have to be aware of:

1) What customers are saying, including any possible upset customers
2) What employees are saying

For the first, it is important to be on the social networks so that you can respond to anyone who has had a bad experience with you or your product. You can offer to fix the problem or some other discount and this will ultimately be great for your reputation.

For the latter, you should make sure that your employees aren't giving away any secrets as well as monitor any disgruntle employees. These can be handled internally within your company, but your policy and handling must include the fact that social networking exists and people are allowed to say what they want.

It is a fine line and hard to work out, but we can help recommend policies to put in place (which should be reviewed by a lawyer as well).